Online & In-Store Return Policy

RETURN POLICY FOR ONLINE ORDERS

We aim to make returning your items simple and hassle-free.

• Return Window:
  Returns for store credit are available within 14 days of receiving your item. Holiday purchases made between Black Friday and Christmas can be returned until January 8th.

• In-Store Returns for Online Orders:
  You may bring online orders to our store for store credit, following the online return policy. Please bring your order confirmation or receipt, and ensure items meet our return conditions (unworn, unwashed, original condition with tags). In-store purchases are subject to our in-store exchange policy.

• How to Return by Mail:
  To return an item by mail, contact us at help@glitzandears.com to request a return shipping label. Once your return is received, we will issue store credit.

• Shipping Label Costs:
  Customers are responsible for return shipping costs unless the item is defective or incorrect. We offer a discounted Easy Return Label, and the cost will be deducted from your store credit. Alternatively, you may choose your own shipping method at your expense.

• Items Not Eligible for Return:
  Final sale items, including those discounted over 20%, accessories, beanies, bras, swimsuits, sale items, and other specially marked items, are not eligible for return.

• Condition of Items:
  Items must be unworn, unwashed, and in their original condition with tags attached. Items showing signs of wear, such as makeup, deodorant, or pet hair, will not be accepted.

• Defective Merchandise:
  Inspect your items upon receipt. Defects must be reported within 3 days. Worn or washed items cannot be returned due to defects.

EXCHANGE POLICY FOR IN-STORE PURCHASES:

For purchases made in-store, the following policies apply:

• FINAL SALE:
  No returns, exchanges, or store credit on the following items:
  • Clearance items
  • Discounted items
  • Jewelry
  • Sunglasses
  • Hats
  • Designer items
  • Special orders
  • Gift items without a gift receipt
  • Wedding orders

• EXCHANGES:
  Regular-priced items can be exchanged within 14 days of purchase with the original sales receipt. All tags must be attached, and the item must be unworn and undamaged. Exchanges are for in-store credit only. Items may not be returned for cash or credit, no exceptions.

• HOLIDAY EXCEPTION:
  Regular-priced items purchased on or after Black Friday can be exchanged until January 8th, following the same criteria as the regular exchange policy.

• REPAIR POLICY:
  We offer in-store repairs within 14 days of purchase with the original receipt. If the item is repairable, it will be fixed at no charge. Specialty stones are not covered, and repairs involving rhinestones are limited to 10 per item. Items past 14 days may be repaired for a fee. Please ask an associate for an estimate. If the item cannot be repaired in-store, we will recommend a specialist or offer a 10% discount on a replacement or similar item.