Shipping & Returns
We know things don't always work out! We're here to help get it right! Please carefully review our Return and Shipping Policy and the Instructions below before sending any items back. Feel free to call us at 586-286-3006
or email firstname.lastname@example.org
with any questions.
- Orders cannot be modified or canceled after checkout.
- Some things such as prices, discounts or promotions, policies and/or others vary from our website and Our Retail Store.
- Our online inventory does synchronize with Our Retail Store however, sometimes there are inventory issues resulting in out of stock items purchased online. We will contact you to help find a different item or refund your method of payment in the unlikely event this may happen.
- Not all items from Our Retail Store are available online so we encourage our local customers to visit us.
- Be aware that most of our items often sell out very quickly, get it while it's hot!
The following shipping rates apply to all orders:
- Free shipping is available on all orders over $75 within the Continental United States.
- Free in-store pickup is available for orders placed in Michigan.
- Standard shipping is available for orders placed in Michigan for a flat rate of $5.93, or next day shipping for $12.89.
- Orders within the Continental United States are a flat rate of $6.95, or next day shipping is available for $22.99.
- Orders placed in Hawaii or Alaska are a flat rate of $15.49 for standard shipping, or UPS Ground is available for $22.49.
- Orders placed in Canada are a flat rate of $35 for USPS Priority Mail.
All our shipments include Tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.
- Orders placed with standard shipping are usually processed and sent out within 1-2 business days.
- Glitz & Ears is not available for delays with the shipping carrier.
- Glitz & Ears is not responsible for items lost or damaged by the shipping carrier.
- All returns must be received within 14 days of the original purchase date.
- Returns will be credited with a store credit or e-gift card only for the original purchase price.
- Exchanges will be adjusted once we receive your return items. If there is a balance you owe on the new items, we will only charge your original payment method for the difference. If your exchange was valued less, we will credit you with a store credit or e-gift card for that amount.
- We do not offer cash back or refunds.
- Only one coupon can be applied per order.
- Sale and Final Sale items are final sale and cannot be returned or exchanged.
- Items must be unworn, unwashed, unaltered and must have their original tags still attached.
- Shoes must be in the original box and shipped back in an exterior protective shipping box.
- Items that are returned appearing worn, with makeup, deodorant or animal hair on them, smelling of cigarette smoke or fragrances, damaged, tags not attached, received beyond 14 days from the order date or that are Final Sale, will not be accepted. We will contact you to pay to ship them back to you or we will donate them to charity after 14 days.
- All Basics, Leggings, Accessories, Beanies, Bras, Swimsuits, and Sale items are not eligible for return or exchange. Items discounted will also be considered Final Sale.
- All sales promotions or discounts greater than 20% are final sale and are not eligible for return or exchange.
- Items already discounted price or in any sale collection are final sale.
- All shipping costs are non-refundable.
Return Shipping Policy
While we always provide free shipping to you, we do not provide free return shipping. You may utilize our Easy Return Label (for orders within the U.S. only) to send back your items or choose a shipping carrier of your own.
- You must contact us prior to shipping back any items to verify your items are eligible for returns.
- You must include a copy of your order for us to process any returns.
- Returns must be made within 14 days of the original purchase date.
- Please place a new order for the correct size of the same exact item.
- Ship your return item back to us and we will process your refund or exchange (minus any Easy Return Label fees) once we receive the returned item.
- We do not pay for return shipping on returns.
- If you choose to use our Easy Return Label, we will include the cost of the label we send you from in your store credit or exchange when it is processed.
- There may be some instances we may require you to pay for shipping separately.
- Please be sure your return package is secure and packaged properly to avoid damage to the items including dirt or debris.
- When using our Easy Return Label you can hand the return package to your Mail Carrier or drop it off at any USPS Post Office.
- We are not responsible for any returns that may be lost or damaged in transit. Any items damaged during shipping require the customer to file a claim with the Mail Carrier.
- All returns will be processed within 1-5 business days after receipt. You will receive an email confirmation with your store credit or exchange once we have processed it.
Glitz & Ears
40817 Garfield Road
Clinton Township, MI 48038
Upon receipt, please inspect your order immediately
. We inspect every single item that comes through our warehouse to try to avoid such issues wherever possible.
If you believe you have received defective merchandise, you must contact us within 3 days at email@example.com
so we may address the issue. We may request you to send us a photo of the defective merchandise. We cannot make exceptions after 14 days, the tags are removed or if the item has been worn or washed. We photograph each item and do our very best to display accurate colors, measurements, and patterns. Items with slight variances will not be considered defective, as each item may be a bit unique in pattern placement or colors.