Shipping & Returns
Due to increased carrier rates, we can no longer offer free shipping and free returns on all orders effective 12/1/19, however free shipping is still available on orders over $100. Please read our shipping & return policy below for more information.
We know things don't always work out! We're here to help get it right! Please carefully review our Return and Shipping Policy and the Instructions below before sending any items back. Feel free to call us at 586-286-3006 or email firstname.lastname@example.org with any questions. Returns and exchanges are handled on a per-occasion basis with each order so we recommend contacting us if you’re finding something in our policy that isn’t satisfactory.
- Orders cannot be modified or canceled after checkout.
- Some things such as prices, discounts or promotions, policies and/or others vary from our website and our retail store.
- Our online inventory does synchronize with our retail store however, sometimes there are inventory issues resulting in out of stock items purchased online. We will contact you to help find a different item or refund your method of payment in the unlikely event this may happen.
- Not all items from our retail store are available online so we encourage our local customers to visit us.
- Be aware that most of our items often sell out very quickly, get it while it's hot!
The following shipping rates apply to all orders:
- Shipping will be free for all online orders over $100 within the continental US.
- Free same day in-store pickup is available on orders placed in Michigan.
- All Shipping rates are calculated by the carriers available at checkout.
All our shipments include Tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.
- All orders placed before 4pm Monday through Friday are processed and sent out same day. Orders placed after 4pm will be processed and sent out the next business day.
- All orders placed on before 2pm Saturday will be processed and sent out the same day. Orders placed after 2pm Saturday will be processed and sent out the next business day.
- Glitz & Ears is not available for delays with the shipping carrier.
- Glitz & Ears is not responsible for items lost or damaged by the shipping carrier.
- All orders between Black Friday and Christmas can be exchanged 14 days after Christmas.
- Returns within 14 days will be issued a gift card for the original purchase price which can be used in-store or online.
- To exchange an item, you must send your item back to us and place a new order online for the items you wish to exchange. We will process your refund for exchanged items or gift card for returned items once we receive your return items.
- We do not offer cash back or refunds. The only time we will refund you is when you place a new order for an exchange and ship your original items back to us.
- Sale and items marked "final sale" cannot be returned or exchanged.
- Items must be unworn, unwashed, unaltered and must have their original tags still attached.
- Shoes must be in the original box and shipped back in an exterior protective shipping box.
- Items that are returned appearing worn, with makeup, deodorant or animal hair on them, smelling of cigarette smoke or fragrances, damaged, tags not attached, received beyond 14 days from the order date or that are Final Sale, will not be accepted. We will contact you to pay to ship them back to you or we will donate them to charity after 14 days.
- All Basics, Leggings, Accessories, Beanies, Bras, Swimsuits, and Sale items are not eligible for return or exchange. Items discounted will also be considered final sale.
- All sales promotions or discounts greater than 20% are final sale and are not eligible for return or exchange.
- Items already discounted price or in any sale collection are final sale.
- All shipping costs are non-refundable.
Return Shipping Policy
To return your items to us, you are responsible for return shipping costs unless the items are reviewed by Glitz & Ears and determined to be manufacturer defect or you did not receive what you intended on ordering. You may utilize our Easy Return Label (for orders within the U.S. only) to send back your items or choose a shipping carrier of your own.
- You must contact us prior to shipping back any items to verify your items are eligible for returns.
- To use the Easy Return Label service, just let us know and we can send you a return shipping label which you can print out, apply to your package you can hand the return package to your USPS Mail Carrier or drop it off at any USPS Post Office. Ship your return item back to us and we will process your refund or exchange (minus any Easy Return Label fees) once we receive the returned item(s) and deduct our discounted shipping rate cost from our carrier from your refund or exchange.
- All shipping and return shipping costs are our discounted rates we receive from our carriers and we do not mark up shipping. In most cases, we will be paying more than you for shipping depending on the package size and weight.
- For sizing or exchanges, a new order must be placed online.
- Please be sure your return package is secure and packaged properly to avoid damage to the items including dirt or debris.
- We are not responsible for any returns that may be lost or damaged in transit. Any items damaged during shipping require the customer to file a claim with the Mail Carrier.
- All returns will be processed within 1-5 business days after receipt. You will receive an email confirmation with your store credit or exchange once we have processed it.
Glitz & Ears Boutique
40817 Garfield Road
Clinton Township, MI 48038
Upon receipt, please inspect your order immediately
. We inspect every single item that comes through our warehouse to try to avoid such issues wherever possible.
If you believe you have received defective merchandise, you must contact us within 3 days at email@example.com
so we may address the issue. We may request you to send us a photo of the defective merchandise. We cannot make exceptions after 14 days, the tags are removed or if the item has been worn or washed. We photograph each item and do our very best to display accurate colors, measurements, and patterns. Items with slight variances will not be considered defective, as each item may be a bit unique in pattern placement or colors.