Exchanges:
We will gladly exchange or issue store credit for merchandise purchased through our online store within 14 days from the date of purchase on your original sales receipt or invoice.
- All tags must be attached and items are not to be worn, broken, or damaged. Any items sent back to us must be new, unused, and in the original package.
- If items are sent back that are not in their original condition as they were when we sent them to you, or they are sent back after our 14 day exchange policy, we will not exchange or issue a store credit for these items.
- Shipping and handling charges that you have incurred are non-refundable.
- Your box must include your original receipt or invoice.
- Some items may incur a 20% restocking fee regardless of its condition (this will be told to you upon obtaining a Return Authorization from us).
- Defective items are subject to our inspection before an exchange is approved, and that item will be exchanged only for that same item that is not defective.
- Unfortunately, we do not return merchandise or offer refunds in the form of cash at Glitz & Ears as we have an even exchange/store credit only policy.
Even exchange
Items sent back for even exchange will be accepted as long as they fall within our exchange policy and you have received return authorization from us. You will be responsible for the return shipping on these items; however, we will pay for 1 re-ship per order to be sent back to you. This means that we will re-ship an approved exchange once without additional shipping and handling charges, although you are responsible for the return shipping (see our Shipping & Handling policy).
Store Credit
Items sent back for store credit will be accepted as long as they fall within our exchange policy and you have received return authorization from us. You will be responsible for the return shipping on these items, and we will issue you a store credit. Store credits will be sent electronically to you via the email address you supplied us. Store credits are essentially the same thing as an “E-Gift Card” and are only redeemable online. Store credits DO NOT EXPIRE, and the status of any store credit can be checked on the Buy a Gift Card page!
If you have any questions about our exchange policy or if you are unsure whether your item is exchangeable and/or if a restocking fee will apply, please contact us at (586) 286-3006.
Return Authorization:
All exchanges require a return authorization from us. Before you send an item back to us, please log into your account that you created when making your purchase, and locate your invoice under the My Orders page. Please submit the form at the bottom of your invoice and specify which items you want to return. Please state your reason for your return so we can properly evaluate your request. After you submit a Return Request, please allow a minimum of 1 week for us to process your request. The status of your request can be viewed at any time on your order while logged into your account, and we will also update you via email once we have processed your request. If your return request is accepted, the status email we send you will supply you with an RA (Return Authorization) number. Once you have received your RA#, you must write it on the outside of the box you will be shipping your merchandise back in. Your RA# must be written on the box or it will be considered unknown, lost goods and your return will be declined. All unauthorized returns will not be accepted. You should review our Exchange Policy for other important requirements for exchanges. To summarize this process, we have supplied you with 5 easy steps to sending your merchandise back.
5 Easy Steps for Sending Merchandise Back:
You will receive an invoice in the box your order was shipped along with a copy of our exchange policy and a Return Authorization Card. Keep the invoice for your records, as it is required for reference to your order. Below is a list of steps you must follow in order to send merchandise back to us, which are also stated clearly on the Return Authorization Card supplied in the original box your merchandise was shipped.
- Log into your account and submit a Return Request at the My Orders page. (do NOT send back your merchandise until your Return Request has been authorized!)
- Once we authorize your exchange, we will supply you with a Return Authorization number. Write this authorization number on the outside of your package, This Return Authorization number must be clearly written on the outside of your package for it to be accepted, this is required information. If the RA# is not written on the package, your shipment will be refused.
- Properly place the merchandise you wish to return in the original box we shipped the items in, carefully wrapping items up to prevent them from being damaged or getting dirty during shipping.
- Tape the box up and take it to any local shipping facility. You are responsible for shipping fees and the box must be shipped to the address listed below.
- Keep track of your order status on our website by logging in and going to the My Orders page.
Glitz & Ears
40817 Garfield Rd.
Clinton Township, MI 48038
Back Orders:
In the unlikely event that any items in your order are unavailable for immediate delivery, we will ship the remainder of your order immediately and ship the balance if and when it becomes available with no extra shipping charges. We will contact you for more information regarding your order in the event of a back order. You will not be charged for any merchandise that we cannot ship immediately. If you have already been charged for merchandise that is on back order, we will refund you for the amount that is back ordered and complete the rest of your order. We will contact you when the rest of your merchandise comes in for payment. Again, no additional shipping charges will apply.
Canceling Orders:
You must call us immediately because we will have your order processed and on the way to you today! If you need to cancel for any reason, please contact us as soon as possible.
Price Matching:
We feel our prices are very competitive with those offered by others on the internet and in "brick and mortar" retail stores. Our prices will most likely be lower than any of our competitors and we continue to strive in honoring our commitment to sell quality products at a fair price, however, due to the very nature of our business, we are unable to match prices of other companies. We have been in operation since 1989 and believe our retail prices are reasonable and our customer service far surpasses industry standards.
